"Administrative agency" or "agency" means any division, official, or employee of a state or local governmental agency, but does not include:
(1) any member of the senate or house of representatives;
(2) the governor or personal staff of the governor;
(3) any instrumentality of the federal government of the United States; or
(4) any court or judge.
"Director" means the director of the Office of Health Facility Complaints.
"Health care provider" means any professional licensed by the state to provide medical or health care services who does provide the services to a resident of a health facility or a residential care home.
"Health facility" means a facility or that part of a facility which is required to be licensed pursuant to sections 144.50 to 144.58, 144.615, and a facility or that part of a facility which is required to be licensed under any law of this state which provides for the licensure of nursing homes.
"Resident" means any resident or patient of a health facility or a residential care home, or a consumer of services provided by a home care provider, or the guardian or conservator of the resident, patient, or consumer, if one has been appointed.