256.9742 DUTIES AND POWERS OF THE OFFICE.
Subdivision 1. Duties.
The ombudsman's program shall:
(1) gather information and evaluate any act, practice, policy, procedure, or administrative
action of a long-term care facility, acute care facility, home care service provider, or government
agency that may adversely affect the health, safety, welfare, or rights of any client;
(2) mediate or advocate on behalf of clients;
(3) monitor the development and implementation of federal, state, or local laws, rules,
regulations, and policies affecting the rights and benefits of clients;
(4) comment on and recommend to public and private agencies regarding laws, rules,
regulations, and policies affecting clients;
(5) inform public agencies about the problems of clients;
(6) provide for training of volunteers and promote the development of citizen participation
in the work of the office;
(7) conduct public forums to obtain information about and publicize issues affecting clients;
(8) provide public education regarding the health, safety, welfare, and rights of clients; and
(9) collect and analyze data relating to complaints, conditions, and services.
Subd. 1a. Designation; local ombudsman staff and volunteers.
(a) In designating an
individual to perform duties under this section, the ombudsman must determine that the individual
is qualified to perform the duties required by this section.
(b) An individual designated as ombudsman staff under this section must successfully
complete an orientation training conducted under the direction of the ombudsman or approved by
the ombudsman. Orientation training shall be at least 20 hours and will consist of training in:
investigation, dispute resolution, health care regulation, confidentiality, resident and patients'
rights, and health care reimbursement.
(c) The ombudsman shall develop and implement a continuing education program for
individuals designated as ombudsman staff under this section. The continuing education program
shall be at least 60 hours annually.
(d) An individual designated as an ombudsman volunteer under this section must successfully
complete an approved orientation training course with a minimum curriculum including federal
and state bills of rights for long-term care residents, acute hospital patients and home care clients,
the Vulnerable Adults Act, confidentiality, and the role of the ombudsman.
(e) The ombudsman shall develop and implement a continuing education program for
ombudsman volunteers which will provide a minimum of 12 hours of continuing education per
(f) The ombudsman may withdraw an individual's designation if the individual fails to
perform duties of this section or meet continuing education requirements. The individual may
request a reconsideration of such action by the Board on Aging whose decision shall be final.
Subd. 2. Immunity from liability.
The ombudsman or designee including staff and
volunteers under this section is immune from civil liability that otherwise might result from
the person's actions or omissions if the person's actions are in good faith, are within the scope
of the person's responsibilities as an ombudsman or designee, and do not constitute willful or
Subd. 3. Posting.
Every long-term care facility and acute care facility shall post in a
conspicuous place the address and telephone number of the office. A home care service provider
shall provide all recipients, including those in elderly housing with services under chapter 144D,
with the address and telephone number of the office. Counties shall provide clients receiving a
consumer support grant or a service allowance with the name, address, and telephone number of
the office. The posting or notice is subject to approval by the ombudsman.
Subd. 4. Access to long-term care and acute care facilities and clients.
or designee may:
(1) enter any long-term care facility without notice at any time;
(2) enter any acute care facility without notice during normal business hours;
(3) enter any acute care facility without notice at any time to interview a patient or observe
services being provided to the patient as part of an investigation of a matter that is within the
scope of the ombudsman's authority, but only if the ombudsman's or designee's presence does not
intrude upon the privacy of another patient or interfere with routine hospital services provided to
any patient in the facility;
(4) communicate privately and without restriction with any client in accordance with section
, as long as the ombudsman has the client's consent for such communication;
(5) inspect records of a long-term care facility, home care service provider, or acute care
facility that pertain to the care of the client according to sections
(6) with the consent of a client or client's legal guardian, the ombudsman or designated staff
shall have access to review records pertaining to the care of the client according to sections
. If a client cannot consent and has no legal guardian, access to the records is
authorized by this section.
A person who denies access to the ombudsman or designee in violation of this subdivision or
aids, abets, invites, compels, or coerces another to do so is guilty of a misdemeanor.
Subd. 5. Access to state records.
The ombudsman or designee, excluding volunteers, has
access to data of a state agency necessary for the discharge of the ombudsman's duties, including
records classified confidential or private under chapter 13, or any other law. The data requested
must be related to a specific case and is subject to section
13.03, subdivision 4
. If the data
concerns an individual, the ombudsman or designee shall first obtain the individual's consent.
If the individual cannot consent and has no legal guardian, then access to the data is authorized
by this section.
Each state agency responsible for licensing, regulating, and enforcing state and federal laws
and regulations concerning long-term care, home care service providers, and acute care facilities
shall forward to the ombudsman on a quarterly basis, copies of all correction orders, penalty
assessments, and complaint investigation reports, for all long-term care facilities, acute care
facilities, and home care service providers.
Subd. 6. Prohibition against discrimination or retaliation.
(a) No entity shall take
discriminatory, disciplinary, or retaliatory action against an employee or volunteer, or a patient,
resident, or guardian or family member of a patient, resident, or guardian for filing in good faith a
complaint with or providing information to the ombudsman or designee including volunteers. A
person who violates this subdivision or who aids, abets, invites, compels, or coerces another to
do so is guilty of a misdemeanor.
(b) There shall be a rebuttable presumption that any adverse action, as defined below, within
90 days of report, is discriminatory, disciplinary, or retaliatory. For the purpose of this clause,
the term "adverse action" refers to action taken by the entity involved in a report against the
person making the report or the person with respect to whom the report was made because of
the report, and includes, but is not limited to:
(1) discharge or transfer from a facility;
(2) termination of service;
(3) restriction or prohibition of access to the facility or its residents;
(4) discharge from or termination of employment;
(5) demotion or reduction in remuneration for services; and
(6) any restriction of rights set forth in section
History: 1987 c 403 art 2 s 68; 1989 c 282 art 2 s 119; 1997 c 7 art 2 s 44; 1997 c 203 art
9 s 6