237.66 DISCLOSURE OF LOCAL SERVICE OPTIONS.
Subdivision 1. Notice to local residential customers.
A telephone company, when a
residential customer initially requests service or requests a change of service, and annually in
the form of a bill insert, shall advise each residential customer of the price of all service options
available to that customer. The requirement of an annual notice through a bill insert does not
apply to long-distance service.
Subd. 1a. Notice to customer; right to require prior authorization.
Each residential and
commercial telecommunications carrier customer may elect to require that the telephone company
serving the customer receive authorization from the customer before a request to serve that
customer from a different intrastate telecommunications carrier than the carrier currently serving
the customer is processed.
Subd. 1b.[Repealed, 1998 c 345 s 16
Subd. 1c. Timing of notice; new customer.
For new installations, a telephone company
shall notify a residential or commercial customer of the right described in subdivision 1a when the
customer initially requests intraexchange service. Any customer notification of the rights set forth
in this section shall be provided utilizing uniform, competitively neutral language and the form,
content, and style of the authorization shall be consistent with federal law and regulation and shall
use language provided and approved by the public utilities commission.
Subd. 1d. Change of election.
A customer may change the election under subdivision
1a at any time by notifying the telephone company of that decision. No separate charge may
be imposed on the customer for electing to exercise the right described in subdivision 1a or
to change that election, but a telephone company may recover in rates the reasonable costs of
administering the election.
Subd. 2. Filing; exemptions.
Copies of both the written notices and information provided
to customer service representatives concerning the disclosure required under subdivision 1
must be filed once every 12 months with the commission and the department. Independent
telephone companies, municipalities, and cooperative telephone associations are exempt from the
requirements of this subdivision unless otherwise ordered by the commission.
Subd. 2a. Call blocking.
A telephone company, when a residential customer initially
requests service, shall advise each residential customer of the availability of all blocking options
including 900 number blocking and international long-distance blocking.
Subd. 3. Enforcement.
If, after an expedited procedure conducted under section
the commission finds that a telephone company is failing to provide disclosure as required under
subdivision 1, or the notification required under subdivision 1c, it shall order the company to
take corrective action as necessary.
History: 1987 c 340 s 10; 1994 c 449 s 1; 1996 c 340 s 2,3; 1997 c 68 s 4; 1998 c 345 s 6-9