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Subdivision 1.Board's powers and duties; generally.

The board has the power and duties necessary for the administration of the provisions of this chapter.

Subd. 2.Hiring and assignment of employees.

The board has the authority to hire qualified personnel in the classified service to assist in administering the law, including those for the testing and licensing of applicants and the continuing inspections required. All staff must receive periodic training to improve and maintain customer service skills.

Subd. 3.Feedback.

The board must provide access on its Web site for customers to provide feedback on interaction with the board and board staff. The information posted to the Web site by customers must be readily accessible to the public. The board must also record each complaint it receives, the board's response, and the time elapsed in responding to and resolving each complaint.

Subd. 4.Report.

The board must report by January 15 each year to the standing committees of the house of representatives and the senate having jurisdiction over the board on its customer service training and its complaint resolution activities.

Official Publication of the State of Minnesota
Revisor of Statutes