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Minnesota Legislature

Office of the Revisor of Statutes

245.94 POWERS OF OMBUDSMAN; REVIEWS AND EVALUATIONS;
RECOMMENDATIONS.
    Subdivision 1. Powers. (a) The ombudsman may prescribe the methods by which complaints
to the office are to be made, reviewed, and acted upon. The ombudsman may not levy a complaint
fee.
(b) The ombudsman may mediate or advocate on behalf of a client.
(c) The ombudsman may investigate the quality of services provided to clients and determine
the extent to which quality assurance mechanisms within state and county government work to
promote the health, safety, and welfare of clients, other than clients in acute care facilities who are
receiving services not paid for by public funds.
(d) At the request of a client, or upon receiving a complaint or other information affording
reasonable grounds to believe that the rights of a client who is not capable of requesting assistance
have been adversely affected, the ombudsman may gather information about and analyze, on
behalf of the client, the actions of an agency, facility, or program.
(e) The ombudsman may examine, on behalf of a client, records of an agency, facility, or
program if the records relate to a matter that is within the scope of the ombudsman's authority.
If the records are private and the client is capable of providing consent, the ombudsman shall
first obtain the client's consent. The ombudsman is not required to obtain consent for access to
private data on clients with developmental disabilities. The ombudsman is not required to obtain
consent for access to private data on decedents who were receiving services for mental illness,
developmental disabilities, or emotional disturbance.
(f) The ombudsman may subpoena a person to appear, give testimony, or produce documents
or other evidence that the ombudsman considers relevant to a matter under inquiry. The
ombudsman may petition the appropriate court to enforce the subpoena. A witness who is at a
hearing or is part of an investigation possesses the same privileges that a witness possesses in the
courts or under the law of this state. Data obtained from a person under this paragraph are private
data as defined in section 13.02, subdivision 12.
(g) The ombudsman may, at reasonable times in the course of conducting a review, enter and
view premises within the control of an agency, facility, or program.
(h) The ombudsman may attend Department of Human Services Review Board and Special
Review Board proceedings; proceedings regarding the transfer of patients or residents, as defined
in section 246.50, subdivisions 4 and 4a, between institutions operated by the Department of
Human Services; and, subject to the consent of the affected client, other proceedings affecting
the rights of clients. The ombudsman is not required to obtain consent to attend meetings or
proceedings and have access to private data on clients with developmental disabilities.
(i) The ombudsman shall have access to data of agencies, facilities, or programs classified
as private or confidential as defined in section 13.02, subdivisions 3 and 12, regarding services
provided to clients with developmental disabilities.
(j) To avoid duplication and preserve evidence, the ombudsman shall inform relevant
licensing or regulatory officials before undertaking a review of an action of the facility or program.
(k) Sections 245.91 to 245.97 are in addition to other provisions of law under which any
other remedy or right is provided.
    Subd. 2. Matters appropriate for review. (a) In selecting matters for review by the office,
the ombudsman shall give particular attention to unusual deaths or injuries of a client served by
an agency, facility, or program, or actions of an agency, facility, or program that:
(1) may be contrary to law or rule;
(2) may be unreasonable, unfair, oppressive, or inconsistent with a policy or order of an
agency, facility, or program;
(3) may be mistaken in law or arbitrary in the ascertainment of facts;
(4) may be unclear or inadequately explained, when reasons should have been revealed;
(5) may result in abuse or neglect of a person receiving treatment;
(6) may disregard the rights of a client or other individual served by an agency or facility;
(7) may impede or promote independence, community integration, and productivity for
clients; or
(8) may impede or improve the monitoring or evaluation of services provided to clients.
(b) The ombudsman shall, in selecting matters for review and in the course of the review,
avoid duplicating other investigations or regulatory efforts.
    Subd. 2a. Mandatory reporting. Within 24 hours after a client suffers death or serious injury,
the agency, facility, or program director shall notify the ombudsman of the death or serious injury.
    Subd. 3. Complaints. The ombudsman may receive a complaint from any source concerning
an action of an agency, facility, or program. After completing a review, the ombudsman shall
inform the complainant and the agency, facility, or program. No client may be punished nor
may the general condition of the client's treatment be unfavorably altered as a result of an
investigation, a complaint by the client, or by another person on the client's behalf. An agency,
facility, or program shall not retaliate or take adverse action against a client or other person, who
in good faith makes a complaint or assists in an investigation. The ombudsman may classify as
confidential, the identity of a complainant, upon request of the complainant.
    Subd. 4. Recommendations to agency. (a) If, after reviewing a complaint or conducting
an investigation and considering the response of an agency, facility, or program and any other
pertinent material, the ombudsman determines that the complaint has merit or the investigation
reveals a problem, the ombudsman may recommend that the agency, facility, or program:
(1) consider the matter further;
(2) modify or cancel its actions;
(3) alter a rule, order, or internal policy;
(4) explain more fully the action in question; or
(5) take other action.
(b) At the ombudsman's request, the agency, facility, or program shall, within a reasonable
time, inform the ombudsman about the action taken on the recommendation or the reasons for
not complying with it.
History: 1987 c 352 s 5; 1988 c 543 s 5-8; 1989 c 282 art 2 s 58,59; 1989 c 351 s 16; 1990 c
398 s 1; 1996 c 451 art 6 s 2,3; 2005 c 56 s 1