62T.04 COMPLAINT SYSTEM.
Accountable provider networks must establish and maintain an enrollee complaint system as
required under sections
or as required by a contract with a purchasing alliance.
The contract must be approved by the commissioner. The accountable provider network may
contract with the health care purchasing alliance or a vendor for operation of this system. The
commissioner may not waive any enrollee rights relating to external review.
History: 1997 c 225 art 5 s 4; 1999 c 239 s 40; 2000 c 295 s 3