If an agency receives a complaint alleging abuse or neglect of persons served by a program, the agency shall follow the procedures in items A to C.
The agency shall immediately report the complaint to the county child or adult protection unit where the program is located.
Upon completion of the investigation, the agency shall take the appropriate licensing action indicated by the findings of the investigation.
Except for reports of abuse, neglect, or maltreatment, the agency shall investigate all complaints of licensing violations received about programs for which it performs licensing functions. The agency shall investigate the complaints according to items A to C:
A complaint that alleges imminent danger or recurring physical injury to persons served by the program must be:
reported according to subpart 1; and
reported to the commissioner immediately.
Investigation of a complaint that does not indicate imminent danger to persons served by the program but that may result in a negative licensing action under part 9543.0100 must begin within three working days after the agency receives the complaint.
Investigation of a complaint that does not involve an issue of safety under item A or B for persons served by the program must begin within ten working days after the agency receives the complaint.
The agency shall gather sufficient information about every complaint to:
make a determination that a licensing violation occurred, did not occur, or no determination can be made; and
if a violation occurred, issue a correction order or recommend a negative licensing action.
The agency shall ensure that the death of a person served by a program is reported to the medical examiner or coroner and ombudsman as required in Minnesota Statutes, sections 626.556, subdivision 9, and 626.557, subdivision 9a.
The agency shall:
maintain a register for recording complaints about licensed programs and tracking the status of each investigation;
record in the license holder's file the disposition of each complaint involving the license holder; and
15 SR 2105; 30 SR 585
December 29, 2005