Minnesota Administrative Rules

7826.1700 REPORTING CALL CENTER RESPONSE TIMES.

The annual service quality report must include a detailed report on call center response times, including calls to the business office and calls regarding service interruptions. The report must include a month-by-month breakdown of this information.

Statutory Authority:

MS s 216B.81

History:

27 SR 1174

Published Electronically:

February 13, 2003