Minnesota Administrative Rules

7813.0400 CUSTOMER REQUESTS FOR CALL-TRACING SERVICES.

Subpart 1.

When call-tracing services may be provided.

Local exchange carriers may provide call-tracing services without a request from an investigative or law enforcement officer when a customer alleges receiving harassing telephone calls and provides written consent.

Subp. 2.

Standards for considering requests.

In deciding whether to grant or deny nonemergency requests for call-tracing services from customers who have not involved investigative or law enforcement officers, local exchange carriers shall weigh the following factors:

A.

the likelihood that alternatives to call tracing will stop the calls;

B.

the degree of harm caused by the calls;

C.

the technical difficulty of tracing the calls;

D.

the amount of call-tracing equipment available; and

E.

the number of competing requests for call-tracing services.

Subp. 3.

Customers referred to law enforcement.

Local exchange carriers shall tell customers who request call-tracing services and are denied them that call-tracing services will be provided upon the request of an investigative or law enforcement officer and receipt of the customer's written consent.

Statutory Authority:

MS s 237.069

History:

19 SR 1518

Published Electronically:

August 26, 1999