Minnesota Administrative Rules

4664.0050 COMPLAINT PROCEDURE.

Subpart 1.

Requirement.

A hospice provider must establish a system for receiving, investigating, and resolving complaints from its hospice patients.

Subp. 2.

Designated person.

A hospice provider must designate a person or position that is responsible for complaint follow-up, complaint investigation, resolution, and documentation. The person or position shall maintain a log of complaints received for one year from the date of receipt.

Subp. 3.

Interdisciplinary team.

The interdisciplinary team must review any patient, family, or caregiver complaints about care provided and must take remedial action as appropriate.

Subp. 4.

Patient notice.

The system required by subpart 1 must provide written notice to each hospice patient that includes:

A.

the hospice patient's right to complain to the licensee about the services received;

B.

the name or position of the person or persons to contact with complaints;

C.

the method of submitting a complaint to the licensee;

D.

the right to complain to the Department of Health, Office of Health Facility Complaints; and

E.

a statement that the hospice provider shall in no way retaliate because of a complaint.

Subp. 5.

Prohibition against retaliation.

A licensee must not take any action that negatively affects a hospice patient or hospice patient's family in retaliation for a complaint made by the hospice patient.

Subp. 6.

Fines.

For each violation of the following subparts, the stated fines shall be assessed:

A.

subpart 1, $250;

B.

subpart 2, $100;

C.

subpart 3, $300;

D.

subpart 4, $100; and

E.

subpart 5, $250.

Statutory Authority:

MS s 144A.752

History:

28 SR 1639

Published Electronically:

October 11, 2007