POWER COMPANIES

Annual service quality reports

Call center response times, Minn. Rules 7826.1700

Customer complaint information, Minn. Rules 7826.2000

Customer deposit information, Minn. Rules 7826.1900

Emergency medical account status information, Minn. Rules 7826.1800

Filing, Minn. Rules 7826.1300

Involuntary disconnections, Minn. Rules 7826.1500

Meter-reading performance, Minn. Rules 7826.1400

Service extension request response times, Minn. Rules 7826.1600

Customer average interruption duration index (CAIDI)

Definition, Minn. Rules 7826.0200

Reliability standards, Minn. Rules 7826.0600

Reports about, Minn. Rules 7826.0500

Customer complaints

Definition, Minn. Rules 7826.0200

Reports about, Minn. Rules 7826.2000

Definitions, safety, reliability, and service quality standards, Minn. Rules 7826.0200

Disconnections

Involuntary disconnections, reports about, Minn. Rules 7826.1500

Medically necessary equipment, Minn. Rules 7826.1800

Electric generating units, mercury emissions, control, Minn. Rules 7011.0561

Employees, work center staffing levels, reports about, Minn. Rules 7826.0500

Major service interruptions, reports about, Minn. Rules 7826.0500, 7826.0700

Meters, see Electric meters under METERS

Notice given, planned service interruptions, Minn. Rules 7826.0800

Planned service interruptions, notice about, Minn. Rules 7826.0800

Reports given

Annual reliability reports, Minn. Rules 7826.0500

Annual safety reports, Minn. Rules 7826.0400

Annual service quality reports, Minn. Rules 7826.1300 to 7826.2000

Retail kilowatt-hour sales, Minn. Rules 7850.5500

Residential energy sales, customers

Complaints by, Minn. Rules 7826.0200, 7826.2000

Emergency medical account status, reports about, Minn. Rules 7826.1800

Notice received, planned service interruptions, Minn. Rules 7826.0800

Safety standards

National Electrical Safety Code, incorporation by reference, Minn. Rules 7826.0300

Safety, reliability, and service quality standards generally, Minn. Rules 7826.0100 to 7826.2000

Service calls, appointments, keeping, Minn. Rules 7826.1100

Service interruptions

Calls about, answering, Minn. Rules 7826.1200

Definitions, Minn. Rules 7826.0200

Major service interruptions, Minn. Rules 7826.0500, 7826.0700

Planned service interruptions, notice about, Minn. Rules 7826.0800

Reports about, Minn. Rules 7826.0500

System average interruption duration index (SAIDI)

Definition, Minn. Rules 7826.0200

Reliability standards, Minn. Rules 7826.0600

Reports about, Minn. Rules 7826.0500

System average interruption frequency index (SAIFI)

Definition, Minn. Rules 7826.0200

Reliability standards, Minn. Rules 7826.0600

Reports about, Minn. Rules 7826.0500

Telephone calls to, response times, Minn. Rules 7826.1200, 7826.1700

Valuation of property, methods of valuation, Minn. Rules 8100.0300

Work centers

Definition, Minn. Rules 7826.0200

Reliability reports, Minn. Rules 7826.0500

Staffing levels, reports about, Minn. Rules 7826.0500