SF 776

2nd Engrossment - 84th Legislature (2005 - 2006) Posted on 12/15/2009 12:00am

A bill for an act
relating to commerce; imposing certain customer sales or service call center
requirements; prescribing a criminal penalty; proposing coding for new law
in Minnesota Statutes, chapter 325F.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:

Section 1.

new text begin [325F.695] [CUSTOMER SALES OR SERVICE CALL CENTER
REQUIREMENTS.]
new text end

new text begin Subdivision 1. new text end

new text begin Definitions. new text end

new text begin For purposes of this section, the following terms have
the meanings given them:
new text end

new text begin (1) "customer sales and service call center" means an entity whose primary purpose
includes the initiating or receiving of telephonic communications on behalf of any person
for the purpose of initiating sales, including telephone solicitations as defined in section
325E.311, subdivision 6;
new text end

new text begin (2) "customer service call center" means an entity whose primary purpose includes
the initiating or receiving of telephonic communications on behalf of any person for the
purposes of providing or receiving services or information necessary in connection with
the providing of services or other benefits; and
new text end

new text begin (3) "customer services employee" means a person employed by or working on behalf
of a customer sales call center or a customer service call center.
new text end

new text begin Subd. 2. new text end

new text begin Customers' right to customer sales or customer service call center
information. new text end

new text begin (a) Any person who receives a telephone call from, or places a telephone
call to, a customer sales call center or a customer service call center, upon request, has
the right to:
new text end

new text begin (1) know the identification of the city, state, and country where the customer service
employee is located; and
new text end

new text begin (2) know the name of the employer of the caller with whom the person is speaking.
new text end

new text begin (b) A person who receives a telephone call from, or places a telephone call to, a
customer sales call center or a customer service call center located in a foreign country,
which requests the person's financial, credit, or identifying information, shall have the
right to request the call be rerouted to a customer sales and service center located in the
United States before the information is given.
new text end

new text begin Subd. 3. new text end

new text begin Violation. new text end

new text begin It is fraud under section 325F.69 for a person to willfully
violate this section.
new text end

Sec. 2. new text begin EFFECTIVE DATE; APPLICATION.
new text end

new text begin This act is effective August 1, 2006. new text end