1st Engrossment - 85th Legislature (2007 - 2008) Posted on 12/15/2009 12:00am
A bill for an act
relating to commerce; imposing certain customer sales or service call center
requirements; prescribing a criminal penalty; proposing coding for new law
in Minnesota Statutes, chapter 325E.
BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:
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For purposes of this section, the following terms have
the meanings given them.
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(1) "Customer sales call center" means an entity whose primary purpose includes
the initiating or receiving of telephonic communications on behalf of any person for the
purpose of initiating telephone solicitations as defined in section 325E.311, subdivision 6.
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(2) "Customer service call center" means an entity whose primary purpose includes
the initiating or receiving of telephonic communications on behalf of any person for the
purposes of providing or receiving services or information necessary in connection with
the providing of services or other benefits.
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(3) "Customer services employee" means a person employed by or working on
behalf of a customer sales call center or a customer service call center.
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An individual who is a Minnesota resident who receives a telephone call
from, or places a telephone call to, a customer sales call center or a customer service
call center, upon request, has the right to know the identification of the country where
the customer service employee is located.
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The rights granted under
this section to an individual who is a Minnesota resident do not apply when the individual
who is a Minnesota resident is making or receiving the call on behalf of a business.
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It is fraud under section 325F.69 for a person to willfully
violate this section.
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Nothing in this section changes the
remedies currently available under state or federal law or creates additional or new
remedies.
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This act is effective August 1, 2007.
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