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Minnesota Legislature

Office of the Revisor of Statutes

HF 471

1st Engrossment - 84th Legislature (2005 - 2006) Posted on 12/15/2009 12:00am

KEY: stricken = removed, old language.
underscored = added, new language.
Line numbers 1.1 1.2 1.3 1.4 1.5
1.6 1.7 1.8 1.9 1.10 1.11 1.12 1.13 1.14 1.15 1.16 1.17 1.18 1.19 1.20 1.21 1.22 1.23 1.24 2.1 2.2 2.3 2.4 2.5 2.6 2.7 2.8 2.9 2.10
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A bill for an act
relating to commerce; imposing certain customer sales or service call center
requirements; prescribing a criminal penalty; proposing coding for new law
in Minnesota Statutes, chapter 325F.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:

Section 1.

new text begin [325F.695] CUSTOMER SALES OR SERVICE CALL CENTER
REQUIREMENTS.
new text end

new text begin Subdivision 1. new text end

new text begin Definitions. new text end

new text begin For purposes of this section, the following terms have
the meanings given them:
new text end

new text begin (1) "customer sales and service call center" means an entity whose primary purpose
includes the initiating or receiving of telephonic communications on behalf of any person
for the purpose of initiating telephone solicitations as defined in section 325E.311,
subdivision 6
;
new text end

new text begin (2) "customer service call center" means an entity whose primary purpose includes
the initiating or receiving of telephonic communications on behalf of any person for the
purposes of providing or receiving services or information necessary in connection with
the providing of services or other benefits; and
new text end

new text begin (3) "customer services employee" means a person employed by or working on behalf
of a customer sales call center or a customer service call center.
new text end

new text begin Subd. 2.new text end[CUSTOMERS' RIGHT TO CUSTOMER SALES OR CUSTOMER
SERVICE CALL CENTER INFORMATION.] new text begin(a) Any person who receives a telephone
call from, or places a telephone call to, a customer sales call center or a customer service
call center, upon request, has the right to know the identification of the state or country
where the customer service employee is located.
new text end

new text begin (b) A person who receives a telephone solicitation from, or places a telephone call to,
a customer sales call center or a customer service call center located in a foreign country,
which requests the person's financial, credit, or identifying information, shall have the
right to request an alternative option to contact a customer sales and service center located
in the United States before the information is given if the alternative option is available.
new text end

new text begin Subd. 3. new text end

new text begin Violation. new text end

new text begin It is fraud under section 325F.69 for a person to willfully
violate this section.
new text end

new text begin Subd. 4. new text end

new text begin Application to other remedies. new text end

new text begin Nothing in this section changes the
remedies currently available under state or federal law or creates additional or new
remedies.
new text end

Sec. 2. new text beginEFFECTIVE DATE; APPLICATION.
new text end

new text begin This act is effective August 1, 2005.
new text end