HF 471

as introduced - 84th Legislature (2005 - 2006) Posted on 12/15/2009 12:00am

A bill for an act
relating to commerce; imposing certain customer sales
or service call center requirements; prescribing a
criminal penalty; proposing coding for new law in
Minnesota Statutes, chapter 325F.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:

Section 1.

new text begin [325F.695] CUSTOMER SALES OR SERVICE CALL
CENTER REQUIREMENTS.
new text end

new text begin Subdivision 1. new text end

new text begin Definitions. new text end

new text begin For purposes of this
section, the following terms have the meanings given them:
new text end

new text begin (1) "customer sales and service call center" means an
entity whose primary purpose includes the initiating or
receiving of telephonic communications on behalf of any person
for the purpose of initiating sales, including telephone
solicitations as defined in section 325E.311, subdivision 6;
new text end

new text begin (2) "customer service call center" means an entity whose
primary purpose includes the initiating or receiving of
telephonic communications on behalf of any person for the
purposes of providing or receiving services or information
necessary in connection with the providing of services or other
benefits; and
new text end

new text begin (3) "customer services employee" means a person employed by
or working on behalf of a customer sales call center or a
customer service call center.
new text end

new text begin Subd. 2. new text end [CUSTOMERS' RIGHT TO CUSTOMER SALES OR CUSTOMER
SERVICE CALL CENTER INFORMATION.] new text begin (a) Any person who receives a
telephone call from, or places a telephone call to, a customer
sales call center or a customer service call center, upon
request, has the right to:
new text end

new text begin (1) know the identification of the city, state, and country
where the customer service employee is located;
new text end

new text begin (2) know the name or registered alias of the customer
service employee;
new text end

new text begin (3) know the name of the employer of the caller with whom
the person is speaking; and
new text end

new text begin (4) speak to a qualified employee of the company or
government agency with whom the person is doing business.
new text end

new text begin (b) No person who receives a telephone call from, or places
a telephone call to, a customer sales call center or a customer
service call center shall have the person's financial, credit,
or identifying information sent to any foreign country without
the person's express written permission.
new text end

new text begin Subd. 3. new text end

new text begin Violation. new text end

new text begin It is fraud under section 325F.69
for a person to willfully violate this section.
new text end

Sec. 2. new text begin EFFECTIVE DATE; APPLICATION.
new text end

new text begin This act is effective August 1, 2005.
new text end