1999 Minnesota Statutes

     62Q.72 Recordkeeping; reporting. 

    Subdivision 1.    Recordkeeping.  Each health plan 
 company shall maintain records of all enrollee complaints and 
 their resolutions.  These records shall be retained for five 
 years and shall be made available to the appropriate 
 commissioner upon request.  An insurance company licensed under 
 chapter 60A may instead comply with section 72A.20, subdivision 
 30. 

    Subd. 2.    Reporting.  Each health plan company shall 
 submit to the appropriate commissioner, as part of the company's 
 annual filing, data on the number and type of complaints that 
 are not resolved within 30 days, or 30 business days as provided 
 under section 72A.201, subdivision 4, clause (3), for insurance 
 companies licensed under chapter 60A.  The commissioner shall 
 also make this information available to the public upon request. 

    HIST: 1999 c 239 s 38 

*   NOTE:  This section, as added by Laws 1999, chapter 239, 
*section 38, is effective April 1, 2000, and applies to contracts 
*issued or renewed on or after that date.  Upon request, the 
*commissioner of health or commerce shall grant an extension of 
*up to three months to any health plan company or utilization 
*review organization that is unable to comply with Laws 1999, 
*chapter 239, sections 1, 3 to 42, and 43, paragraphs (a) and (c) 
*by April 1, 2000, due to circumstances beyond the control of the 
*health plan company or utilization review organization.  Laws 
*1999, chapter 239, section 44.