Minnesota Legislature
Office of the Revisor of Statutes
2007 Minnesota Statutes
This is an historical version of this statute chapter. Also view the most recent published version.
144A.13 COMPLAINTS; RESIDENT'S RIGHTS.
Subdivision 1. Processing. All matters relating to the operation of a nursing home which
are the subject of a written complaint from a resident and which are received by a controlling
person or employee of the nursing home shall be delivered to the facility's administrator for
evaluation and action. Failure of the administrator within seven days of its receipt to resolve the
complaint, or alternatively, the failure of the administrator to make a reply within seven days
after its receipt to the complaining resident stating that the complaint did not constitute a valid
objection to the nursing home's operations, shall be a violation of section 144A.10. If a complaint
directly involves the activities of a nursing home administrator, the complaint shall be resolved in
accordance with this section by a person, other than the administrator, duly authorized by the
nursing home to investigate the complaint and implement any necessary corrective measures.
Subd. 2. Resident's rights. The administrator of a nursing home shall inform each
resident in writing at the time of admission of the right to complain to the administrator about
facility accommodations and services. A notice of the right to complain shall be posted in the
nursing home. The administrator shall also inform each resident of the right to complain to the
commissioner of health. No controlling person or employee of a nursing home shall retaliate in
any way against a complaining nursing home resident and no nursing home resident may be
denied any right available to the resident under chapter 504B.
History: 1976 c 173 s 13; 1977 c 305 s 45; 1986 c 444; 1999 c 199 art 2 s 4
Subdivision 1. Processing. All matters relating to the operation of a nursing home which
are the subject of a written complaint from a resident and which are received by a controlling
person or employee of the nursing home shall be delivered to the facility's administrator for
evaluation and action. Failure of the administrator within seven days of its receipt to resolve the
complaint, or alternatively, the failure of the administrator to make a reply within seven days
after its receipt to the complaining resident stating that the complaint did not constitute a valid
objection to the nursing home's operations, shall be a violation of section 144A.10. If a complaint
directly involves the activities of a nursing home administrator, the complaint shall be resolved in
accordance with this section by a person, other than the administrator, duly authorized by the
nursing home to investigate the complaint and implement any necessary corrective measures.
Subd. 2. Resident's rights. The administrator of a nursing home shall inform each
resident in writing at the time of admission of the right to complain to the administrator about
facility accommodations and services. A notice of the right to complain shall be posted in the
nursing home. The administrator shall also inform each resident of the right to complain to the
commissioner of health. No controlling person or employee of a nursing home shall retaliate in
any way against a complaining nursing home resident and no nursing home resident may be
denied any right available to the resident under chapter 504B.
History: 1976 c 173 s 13; 1977 c 305 s 45; 1986 c 444; 1999 c 199 art 2 s 4
Official Publication of the State of Minnesota
Revisor of Statutes