SF 660

as introduced - 93rd Legislature (2023 - 2024) Posted on 01/26/2023 08:58am

A bill for an act
relating to human services; requiring a report to the legislature on medical
assistance, long-term services and supports, and other public assistance program
applications.

BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:

Section 1. new text begin DIRECTION TO COMMISSIONER; CUSTOMER SERVICE SURVEY
AND REPORT TO LEGISLATURE ON APPLICATIONS FOR PUBLIC
ASSISTANCE SERVICES.
new text end

new text begin (a) The commissioner of human services shall work with lead agencies to develop a
customer service survey for medical assistance applicants and long-term services and
supports applicants by October 1, 2023. The customer service survey must be offered to
each individual applying for medical assistance or long-term services and supports between
November 1, 2023, and May 31, 2024, and must collect information on the applicant's
satisfaction with wait times and form complexity.
new text end

new text begin (b) By November 1, 2024, the commissioner of human services shall submit a report on
medical assistance applications and long-term services and supports applications, including
recommendations for legislative changes, to the chairs and ranking minority members of
the legislative committees with jurisdiction over human services. In preparing the report,
the commissioner must: (1) utilize information gathered from the direction to the
commissioner in Laws 2017, First Special Session chapter 6, article 1, section 51; (2) utilize
information gathered from the customer service surveys in paragraph (a); and (3) consult
with lead agencies responsible for administering medical assistance applications and
long-term services and supports applications throughout the state.
new text end

new text begin (c) The commissioner shall report findings and make legislative recommendations on
the following:
new text end

new text begin (1) summarizing customer service survey results and trends;
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new text begin (2) reducing application and assessment times;
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new text begin (3) increasing efficacy of application, assessment, and reassessment training of lead
agency staff;
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new text begin (4) developing an expedited application process for applicants who previously resided
in neighboring states and received Medicaid or long-term services and supports;
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new text begin (5) developing applications for medical assistance and long-term services and supports
that automatically populate duplicate information;
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new text begin (6) using technology to efficiently manage caseloads, applications, assessments, and
reassessments;
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new text begin (7) aligning similar requirements for different public assistance services to reduce
application length and duplication;
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new text begin (8) developing best practices for lead agency staff to administer applications, assessments,
and reassessments to uniformly administer throughout the state;
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new text begin (9) developing unified points of intake, application, and eligibility determination for
public assistance services; and
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new text begin (10) identifying necessary federal waivers to implement any legislation recommendations.
new text end

new text begin (d) The commissioner shall also report on the cost, time, and resources necessary to
develop a computerized interactive eligibility form that adapts to the applicant's answers to
reduce duplicative information when applying for related public assistance services
administered by the Department of Human Services.
new text end