1.1 	A bill for an act
1.2 	relating to commerce; imposing certain customer sales
1.3 	or service call center requirements; prescribing a
1.4 	criminal penalty; proposing coding for new law in
1.5 	Minnesota Statutes, chapter 325F.
1.6 	BE IT ENACTED BY THE LEGISLATURE OF THE STATE OF MINNESOTA:

1.7 	Section 1. [325F.695] CUSTOMER SALES OR SERVICE CALL
1.8 	CENTER REQUIREMENTS.
1.9 		Subdivision 1.Definitions. For purposes of this
1.10 	section, the following terms have the meanings given them:
1.11 	(1) "customer sales and service call center" means an
1.12 	entity whose primary purpose includes the initiating or
1.13 	receiving of telephonic communications on behalf of any person
1.14 	for the purpose of initiating sales, including telephone
1.15 	solicitations as defined in section 325E.311, subdivision 6;
1.16 	(2) "customer service call center" means an entity whose
1.17 	primary purpose includes the initiating or receiving of
1.18 	telephonic communications on behalf of any person for the
1.19 	purposes of providing or receiving services or information
1.20 	necessary in connection with the providing of services or other
1.21 	benefits; and 
1.22 	(3) "customer services employee" means a person employed by
1.23 	or working on behalf of a customer sales call center or a
1.24 	customer service call center.
1.25 	Subd. 2.[CUSTOMERS' RIGHT TO CUSTOMER SALES OR CUSTOMER
2.1 	SERVICE CALL CENTER INFORMATION.] (a) Any person who receives a
2.2 	telephone call from, or places a telephone call to, a customer
2.3 	sales call center or a customer service call center, upon
2.4 	request, has the right to:
2.5 	(1) know the identification of the city, state, and country
2.6 	where the customer service employee is located; and 
2.7 	(2) know the name of the employer of the caller with whom
2.8 	the person is speaking.
2.9 	(b) A person who receives a telephone call from, or places
2.10 	a telephone call to, a customer sales call center or a customer
2.11 	service call center located in a foreign country, which requests
2.12 	the person's financial, credit, or identifying information,
2.13 	shall have the right to request the call be rerouted to a
2.14 	customer sales and service center located in the United States
2.15 	before the information is given.
2.16 		Subd. 3.Violation. It is fraud under section 325F.69
2.17 	for a person to willfully violate this section.

2.18 	Sec. 2. EFFECTIVE DATE; APPLICATION.
 2.19 	This act is effective August 1, 2005.